How long will it take for my order to be delivered?
All our items ship from distribution centers located in Europe and Asia. Due to high demand for our products, please expect your order to be delivered within 1 to 3 weeks.
How do I track my order?
Tracking information will be sent to the email address you provided during checkout. To avoid any issues, please make sure that the email address is correct.
Once you confirm your order, please expect to receive the tracking information within 2-3 business days. This will include the tracking number as well as a link to the latest shipping updates for your order.
If you encounter any issues when tracking your order, please don’t worry. It may take a few days for our shipping partners to update the tracking information. You may also contact us directly at email@example.com for any concerns about your order.
Which countries do you ship to?
Elite5999 serves customers across the globe. In addition to that, we offer free shipping to anywhere in the world.
Where is Elite5999 Store located?
Our headquarters is located in Wyoming and Miami, USA. We also have facilities set up in several countries to distribute our products worldwide.
What if I find the same product listed at a lower price somewhere else?
If you find our products being sold at a lower price than what is listed in our store, we will match that price. We want our customers to get the most value from our products. However, we will not match prices taken from discount retailers such as, but not limited to, eBay, Amazon, and Walmart.
Can I return my order?
If you want to return your order for any valid reason, simply send us an email at firstname.lastname@example.org. We will provide you with detailed instructions on the return process. At Elite5999, we guarantee 100% hassle-free returns.
How do I cancel my order?
If you want to cancel your order, please contact us immediately at email@example.com. However, if it has already been processed, we cannot cancel your order.
What if I used a coupon but it wasn’t applied during checkout?
If you used a valid coupon but the discount was not applied to your order, please get in touch with us immediately at firstname.lastname@example.org. We will refund the discounted amount to your payment method as soon as possible.